Returns & Exchanges
At Footpatrol, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return your items within 28 days of receipt for a full refund or exchange, provided they are in their original condition and packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place your items in their original shoebox or packaging, ensuring they are securely packed inside a separate mailing bag or box to prevent damage during transit.
Attach the Label
Download and print your prepaid return shipping label from the portal or use a generated QR code at your chosen drop-off location.
Drop Off and Track
Take your package to the nearest authorized courier point and keep your proof of postage until your refund has been processed by our warehouse team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing